Client Privacy Notice

Updated: 3rd November 2026

This notice covers my individual and couples therapy services, including therapeutic coaching and coaching techniques integrated into my therapeutic work. Separate privacy information applies to my educational courses and programmes.

Alexandra Tarr Limited is the data controller responsible for your personal information. Contact: hello@alexandratarr.com, Unit 7 Wheatcroft Business Park, Landmere Lane, Edwalton, Nottingham, England, NG12 4DG.

Information collected and why

I collect contact details, relevant assessment and session information, brief notes, correspondence and payment records to respond to enquiries, provide therapy or coaching, administer appointments and payments, and meet legal and professional responsibilities. This may include sensitive information about health, relationships and sexual life.

Information usually comes directly from you. In couples work, this may also include information shared by your partner. Where appropriate, I may receive relevant information from another professional involved in your care, normally with your knowledge and permission.

Legal grounds

I use your personal information where necessary to arrange and provide our agreed services (contract), meet legal obligations, and maintain appropriate business records and manage complaints or claims (legitimate interests).

For sensitive information necessary to provide therapy, I rely on the health-care condition under Article 9(2)(h) of UK GDPR and Schedule 1, Part 1, paragraph 2 of the Data Protection Act 2018, subject to a legal duty of confidentiality.

Where I rely on your consent for a particular use, you may withdraw it at any time without affecting earlier lawful processing.

Confidentiality, storage and sharing

Information is held securely electronically with access limited to what is needed.

I do not sell your information. Relevant information may be shared in confidential supervision, with identifying details minimised; with your permission; where legally required or justified for safeguarding; or where necessary and lawful for complaints, insurance or legal claims. A confidential professional executor may access essential details if I become unable to practise. Where appropriate and safe, I will discuss disclosures with you beforehand. I use service providers for email, electronic record storage, video appointments and payment processing.

Retention

I retain client records for seven years after our final session, unless longer retention is necessary for safeguarding, a complaint, legal proceedings or another legal obligation. Enquiries that do not lead to sessions are retained for six months after the last contact. Financial records are retained for the periods required by applicable tax and accounting law. Records are securely deleted or destroyed when no longer required.

Your rights and complaints

If you have any concerns about how I handle your personal information, I encourage you to raise them with me so I can listen and try to resolve them. This does not affect your right to complain directly to the Information Commissioner’s Office. Depending on the circumstances, you may request access, correction, deletion, restriction or transfer of your information, or object to its use. These rights have legal limits, including protecting another person’s information in couples records.

Contact me to ask questions or exercise your rights. You may also complain directly to the Information Commissioner’s Office or call 0303 123 1113.

I will update this notice when necessary and tell you before using your information for a new purpose.